SHIPPING POLICY
Our farm ships all orders, both within the 50 United States and international, via USPS Mail. Small orders (2 bars of soap and under) ship first class while larger orders ship priority mail. Depending on product availability, orders are packaged usually within 1-2 business days. Delivery time is subject to USPS but most packages shipped to the United States usually arrive within 2 to 3 business days. International packages usually arrive around 1 week after shipping, but often may take up to 3-4 weeks if they get delayed in customs. Accurate shipping address and phone number are required. Your signature is not normally required for delivery.
It is your responsibility to track your package. If your tracking information shows that your package has been delivered and you have not received it, please first contact your local post office. If they cannot locate the package, please contact us. You must contact us within 3 days of your package being marked delivered.
RETURN POLICY
If you are unsatisfied with our product, you may return the unused portion 14 days from the date that the product was originally shipped to you for a FULL refund according to the following terms. To obtain a FULL refund, your return must be approved and postmarked 14 days from the date that the product was originally shipped to you.
The following terms apply for all returned items:
- Contact company at nicole@edenslilly.com or 956-463-7035 and state that you will be returning the product.
- Ship product to 1614 N. Sky Soldier, Weslaco, TX, 78596-3281 and be sure to include the following:
Your name
Address
Order number
Reason for your return
Action you would like taken (e.g. FULL refund or exchange)
- Refunds will be issued to the same credit card that was charged when ordering the product.
- Shipping charges and return shipping charges are not refundable in any case.
Our farm is not responsible for lost or stolen items. We recommend all returned items to be sent using some type of delivery confirmation system to ensure proper delivery.
After the shipping department receives your return, it generally takes 3 business days or sooner to process your refund. Once a return is processed, it usually takes 2 to 3 business days for this return to be posted to your account, depending on your financial institution. You will receive an email notification when the refund process is initiated.
PAYMENT METHOD
We accept U.S. issued credit and debit cards:
- Visa
- MasterCard
- Discover
- American Express
as well as payment via paypal.
When placing an order online, you will need:
1. The address the card’s statement is sent to (billing address).
2. The card number and expiration date.
3. The 3 or 4 digit code found only on the card (CVV2 code)
WHOLESALE INQUIRIES
We offer our goat milk soaps at wholesale prices to retailers with physical locations. We have competitive pricing, fast shipping, awesome products, low minimums, and excellent service.
If you would like the details on our wholesale pricing and policies, please send us an email with the following information (we will not share this information with others):
Name
Business name
Address
E-mail
Phone number
Sales or EIN number